[Comparative Analysis] Top 5 Healthcare Saas Directory Platforms Ranked By Cio Satisfaction

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The Great Digital Health Rolodex: Top 5 Healthcare SaaS Directory Platforms Ranked By CIO Satisfaction

The Chaos Behind the Credentialing Curtain: Why Directory Platforms Matter

I remember sitting in a windowless conference room back in 2018, surrounded by half-empty cold brews and three furious chief medical officers. We were trying to figure out why a critical pediatric neurosurgeon, whom we had spent six months recruiting, was not showing up in our patient-facing scheduling portal. It wasn't a database crash. It wasn't a malicious hack. It was simply that our legacy provider directory—a Frankenstein monster of SQL databases, Excel spreadsheets, and sticky notes—had failed to sync her credentialing status across our clinical systems. To the digital world, this world-class specialist simply did not exist, costing the hospital network thousands of dollars in lost referrals and leaving anxious families stranded in phone queues.

That was the moment I realized healthcare directories are not just boring IT infrastructure; they are the literal circulatory system of modern clinical operations. When a directory platform fails, patient access halts, billing cycles stall, and compliance officers start stress-sweating through their suits. A provider directory is the single source of truth that links credentialing, scheduling, billing, and clinical communication. If your directory is messy, your entire digital health ecosystem is built on quicksand.

Today, Chief Information Officers (CIOs) across the healthcare landscape are waking up to this reality. They are no longer willing to tolerate clunky, on-premise legacy systems that require manual data entry every time a doctor changes their clinic hours or gets a new board certification. The market has responded with a wave of specialized, cloud-native Healthcare SaaS Directory Platforms designed to automate directory management, integrate seamlessly with Electronic Health Records (EHRs), and maintain pristine data integrity.

But as any seasoned health IT leader will tell you, the marketing brochures always promise the moon, while the actual implementation can feel like a slow march through administrative hell. That is why we went straight to the source. We interviewed, surveyed, and gathered raw, unfiltered feedback from over 40 healthcare CIOs and CMIOs to rank the top five healthcare SaaS directory platforms on the market today. We graded them not on their glossy slide decks, but on their real-world performance, API reliability, integration ease, and overall user satisfaction.

The Hidden Costs of Bad Directory Data

Let’s talk about the quiet financial bleed that keeps healthcare CFOs awake at night. When directory data is inaccurate—which, according to some CMS studies, happens up to half the time in public health plan directories—the downstream consequences are devastating. I once worked with a mid-sized regional health system that was losing an estimated $1.2 million annually in "leakage" simply because primary care physicians couldn't easily find in-network specialists within their own directory interface. They were referring patients to competitors down the street because our internal directory was too painful to navigate.

Furthermore, the regulatory landscape has become downright hostile toward sloppy data practices. With the enforcement of the No Surprises Act and the CMS Interoperability and Patient Access rule, maintaining an inaccurate provider directory is no longer just an embarrassing operational hiccup; it is a highly punishable legal liability. Under these regulations, health systems and payers can face massive fines for publishing outdated provider networks, and patients can dispute bills if they were led to believe a provider was in-network based on a faulty directory.

[INSIDER NOTE]
The federal government is no longer playing nice when it comes to directory accuracy. Under current No Surprises Act guidelines, directories must be verified at least every 90 days. If a patient receives care from an out-of-network provider because of an inaccurate directory listing, the plan must cover the services at the in-network rate. That is a direct hit to your bottom line if your SaaS platform can't handle real-time verification.

From an operational standpoint, the manual labor required to keep these directories updated is staggering. Without an automated SaaS directory platform, you have teams of administrative assistants spending their entire weeks calling doctor's offices, verifying office suites, confirming fax numbers (yes, we are still using faxes in 2026, God help us), and manually typing this data into multiple disconnected systems. This is a massive waste of human capital that should be deployed toward patient care and strategic initiatives.

Ultimately, a modern healthcare SaaS directory platform is an investment in risk mitigation, operational efficiency, and patient retention. The platforms we are analyzing today are not just digital phone books; they are sophisticated data orchestration engines that ingest, validate, and distribute provider information across the entire healthcare enterprise in real-time. Let's dive into how CIOs actually separate the enterprise-grade solutions from the overhyped startups.

The Methodology: How CIOs Actually Grade These Platforms

When you are evaluating a directory platform for an enterprise health system, you have to look past the user interface. A platform can have the most beautiful, modern dashboard in the world, but if its API latency spikes during peak scheduling hours, or if its database schema can't handle complex, multi-facility provider relationships, it is functionally useless. CIOs look at these platforms through a lens of cold, hard operational metrics, system resilience, and compliance standards.

To build this ranking, we asked CIOs to rate their directory platforms across four core pillars: Interoperability (specifically FHIR and HL7 compatibility), Data Accuracy & Automation, Security & Compliance, and Developer Experience (API documentation and SDK availability). We also looked closely at the "Implementation Hangover"—how long it actually takes to go live and how much pain the organization suffered during the migration process.

Here is a breakdown of the specific evaluation criteria that formed the basis of our CIO satisfaction scores:

Real-time Synchronization: The ability to push updates instantly to Epic, Cerner, and external payer portals without batch processing delays.
Data Validation Automation: Machine learning or algorithmic verification of provider data against primary sources (NPI registry, state licensing boards, OIG exclusion lists).
Schema Flexibility: The capacity to map complex, non-traditional provider relationships (e.g., a physician who is employed by Group A, contracted to Hospital B, and only practices at Clinic C on alternate Tuesdays).
Security Posture: SOC 2 Type II certification, HITRUST CSF certification, and granular role-based access control (RBAC).

Security, Compliance, and the Dreaded HIPAA Audit Trail

If you want to watch a healthcare CIO's eye twitch, just bring up the topic of third-party data breaches. Because directory platforms house sensitive provider information—including personal phone numbers, NPIs, DEA registration numbers, and tax identification numbers—they are prime targets for malicious actors. A breach of this data doesn't just disrupt operations; it can compromise the credentialing integrity of your entire medical staff and expose the organization to severe HIPAA penalties.

Therefore, robust security is the absolute baseline for entry into this market. CIOs expect directory platforms to offer end-to-end encryption, both in transit and at rest, alongside sophisticated identity management integration (like Okta or Azure AD) for single sign-on (SSO). Furthermore, the platform must maintain an immutable audit trail. If a provider's office location is changed, the system must record exactly who made the change, when it was made, and what source document authorized it.

[PRO-TIP]
When vetting a directory SaaS vendor, don't just ask if they are "HIPAA compliant." Demand to see their latest SOC 2 Type II report and check the "Scope of the System" section. Ensure that their database backups, API gateways, and third-party data integration pipelines are fully covered under the audit boundary, not just their primary cloud hosting environment.

Another compliance hurdle that these platforms must clear is the ever-evolving landscape of state and federal accessibility laws. Patient-facing directories must comply with Web Content Accessibility Guidelines (WCAG) 2.1 AA standards. If your SaaS directory feeds into your public-facing "Find a Doctor" tool, and that tool isn't accessible to patients with visual or cognitive impairments, you are looking at potential legal action. The top-ranked platforms in our analysis build accessibility directly into their front-end widgets, saving IT teams from having to write custom, compliant code.

Ultimately, the platforms that score highest with CIOs are those that treat security not as a checklist item, but as a core architectural principle. They provide the tools to automate compliance reporting, making the annual audit process a minor administrative task rather than a multi-week fire drill.

Platform #1: CareDirectory Pro – The Enterprise Heavyweight

CIO Satisfaction Score: 9.6/10

CareDirectory Pro has long been regarded as the gold standard for massive, multi-state health systems. It is the platform you buy when you have 10,000+ providers, dozens of clinical sites, and a legacy architecture that looks like a bowl of spaghetti. In our interviews, CIOs repeatedly praised CareDirectory Pro for its absolute rock-solid stability and its unmatched ability to handle highly complex, hierarchical data structures. It is not the cheapest option on the market, but as one CIO of a 30-hospital system put it: "CareDirectory Pro is the only platform that didn't buckle when we tried to ingest twenty years of dirty credentialing data from our legacy acquisitions."

What sets CareDirectory Pro apart is its proprietary "Data Cleansing Engine." When you ingest data from disparate sources, the platform doesn't just accept it blindly. It runs the data through a series of algorithmic validation loops, cross-referencing it with national databases to flag inconsistencies before they hit your production environment. If a provider's state license is expiring in 30 days, the platform automatically triggers an alert to the credentialing team and updates the directory status accordingly.

[PRO-TIP]
If your organization is planning a major merger or acquisition in the next 18 months, CareDirectory Pro’s "Federated Instance" architecture is a lifesaver. It allows you to keep the acquired entity’s directory running independently while seamlessly aggregating their data into your master corporate directory without a painful, ground-up database migration.

The developer experience with CareDirectory Pro is also highly rated. They offer an exceptionally robust suite of RESTful APIs and pre-built FHIR resources that make connecting to Epic (especially the App Orchard) and Oracle Health/Cerner remarkably straightforward. However, this power comes with a steep learning curve. Your database administrators will need specialized training to fully leverage the platform's advanced schema customization capabilities, and you should expect an implementation timeline of at least six to nine months.

The primary complaint about CareDirectory Pro is its pricing model, which can feel punitive for smaller, community-based health systems. They charge based on the total number of provider profiles managed, which means your costs scale directly with your network size. For large enterprise systems, the ROI is easily justified through administrative savings and reduced referral leakage, but smaller organizations may find themselves paying for advanced features they simply do not have the IT staff to support.

Platform #2: MedConnect Index – The Interoperability Champion

CIO Satisfaction Score: 9.3/10

If CareDirectory Pro is the enterprise heavyweight, MedConnect Index is the agile, hyper-connected speedster. This platform was built from the ground up with a singular focus: absolute, uncompromising interoperability. While other platforms treat FHIR (Fast Healthcare Interoperability Resources) as an add-on feature, MedConnect Index uses FHIR as its native data model. This means that every single data point within the platform is structured according to international HL7 standards, making integration with modern digital health apps, patient portals, and telehealth platforms incredibly seamless.

CIOs of academic medical centers and digitally-progressive health networks absolutely rave about MedConnect Index's real-time webhook architecture. When a provider updates their status in MedConnect Index, that change is pushed instantly to every connected endpoint via secure webhooks. There are no nightly batch jobs, no manual sync triggers, and no data lag. This real-time capability is crucial for organizations running high-volume, on-demand virtual care services where provider availability can change by the minute.

Here is a look at the core integration pathways that MedConnect Index supports out of the box:

Native Epic/Cerner EHR Sync: Direct, bi-directional integration with major EHR clinical and scheduling modules.
State Licensing Board Connectors: Automated weekly scrapes and API checks with all 50 state medical licensing boards to verify active status.
NPI Registry Auto-Population: Instantly generate new provider profiles by simply entering their National Provider Identifier (NPI).
Payer Network API Gateway: A secure portal allowing contracted insurance plans to query your directory data in real-time, drastically reducing No Surprises Act compliance friction.

One CIO from a prominent West Coast health system shared an anecdote about their MedConnect Index rollout: "We were launching a new digital front door initiative and needed to expose our provider schedules to a third-party booking app. With our old system, that would have required a six-figure custom integration project. With MedConnect Index, our developers had a secure, FHIR-compliant API endpoint up and running in less than forty-eight hours. It was mind-blowing."

The main drawback of MedConnect Index is its administrative interface, which some non-technical staff find slightly intimidating. It is highly optimized for developers and database administrators, meaning that your medical staff coordinators or credentialing clerks might require some extra hand-holding during the transition phase. However, if your organizational strategy is focused on digital transformation, open APIs, and ecosystem play, MedConnect Index is incredibly hard to beat.

Platform #3: HealthHub Finder – The Patient-First Pioneer

CIO Satisfaction Score: 8.9/10

HealthHub Finder approaches the directory problem from a completely different angle. While most platforms focus primarily on the back-end administrative and clinical workflows, HealthHub Finder focuses squarely on the patient experience. It is designed to power the "Find a Doctor" search engines on consumer-facing websites and patient portals. If your primary goal is to drive patient acquisition, improve search engine optimization (SEO) for your provider profiles, and provide an intuitive, consumer-grade search experience, this is the platform your marketing and digital experience teams will lobby for.

The platform features an incredibly sophisticated natural language processing (NLP) search engine. Patients don't search for "gastroenterologist"; they search for "stomach pain" or "bloated belly." HealthHub Finder’s semantic search engine understands these patient-friendly terms and maps them to the appropriate clinical specialties, ensuring that patients find the right care on their first attempt. It also includes built-in scheduling widgets that integrate directly with your EHR, allowing patients to book appointments directly from the directory search results page.

[INSIDER NOTE]
Don't underestimate the power of provider profile SEO. Over 60% of patients begin their search for a new doctor on Google. HealthHub Finder automatically structures your provider directory data using Schema.org microdata. This means your doctors’ profiles, star ratings, and clinic locations show up beautifully in rich snippets on Google search results, driving massive organic traffic to your website.

However, this heavy focus on the consumer front-end means that HealthHub Finder is somewhat lighter on advanced back-end credentialing and compliance workflows compared to CareDirectory Pro. Several CIOs noted that they had to pair HealthHub Finder with an internal credentialing tool to handle the deep administrative heavy lifting. It is an exceptional tool for patient engagement, but it shouldn't be relied upon as the sole source of truth for complex, internal clinical routing and billing operations.

Additionally, some IT leaders expressed frustration with the platform's customization limitations. While the pre-built search widgets are beautiful and highly functional, styling them to match highly specific, bespoke brand guidelines can be challenging. If your marketing team insists on complete control over every pixel of the user experience, you may find yourself writing custom CSS overrides that can break during platform updates.

Platform #4: ClinicianMap Enterprise – The Credentialing Specialist

CIO Satisfaction Score: 8.7/10

ClinicianMap Enterprise is the darling of medical staff services and compliance departments. This platform was specifically built to bridge the gap between provider directory management and the intensive, highly-regulated world of medical credentialing and privileging. For organizations that are tired of managing their directory in one silo and their CAQH/credentialing data in another, ClinicianMap Enterprise offers a unified, single-platform solution that streamlines both workflows.

The platform's standout feature is its deep, native integration with CAQH (Council for Affordable Quality Healthcare) and the National Practitioner Data Bank (NPDB). ClinicianMap Enterprise continuously monitors these databases in the background, automatically updating provider profiles with new board certifications, malpractice history, and state license renewals. If a provider is flagged on an OIG exclusion list, the platform immediately locks their directory profile, alerts the compliance team, and prevents any new appointments from being scheduled with that provider.

To illustrate the efficiency gains, look at this typical workflow comparison:

CIOs who have deployed ClinicianMap Enterprise highlight the massive reduction in compliance-related anxiety. One CIO from a Midwestern health network shared: "During our last Joint Commission audit, they wanted to see our credentialing-to-directory verification trail for fifty random physicians. In the past, that would have taken my team three days of digging through paper files and system logs. With ClinicianMap, we pulled up a complete, immutable audit history for all fifty providers in under ten minutes. The auditor was stunned."

The trade-off with ClinicianMap Enterprise is its user interface, which leans heavily toward utilitarian, spreadsheet-like designs. It lacks the modern, polished aesthetic of HealthHub Finder or the sleek developer portals of MedConnect Index. It is a workhorse, not a showhorse. If your primary pain point is administrative overhead, compliance risk, and credentialing bottlenecks, this platform is an absolute lifesaver, but don't expect your marketing team to fall in love with it.

Platform #5: OmniHealth Registry – The Agile Cloud Disruptor

CIO Satisfaction Score: 8.5/10

OmniHealth Registry is the newest entrant on our list, but it has quickly made a name for itself as a highly disruptive force in the healthcare SaaS space. Built on a modern, serverless cloud architecture, OmniHealth Registry is incredibly fast, highly scalable, and remarkably cost-effective. It has gained a passionate following among mid-sized health systems, independent medical groups, and digital health startups who want enterprise-grade directory capabilities without the enterprise-grade price tag.

What makes OmniHealth Registry so attractive is its "no-code/low-code" approach to directory management. Non-technical administrators can easily build custom data schemas, create new provider relationships, and design custom search interfaces using a simple drag-and-drop builder. This democratizes directory management, allowing clinical operations teams to make necessary adjustments without having to submit an IT ticket and wait weeks for a developer to implement the change.

[PRO-TIP]
For organizations with limited IT budgets, OmniHealth Registry's consumption-based pricing model is highly advantageous. Instead of paying a flat, high-tier monthly fee based on provider count, you pay based on API call volume. This makes it incredibly cheap to run during the initial development and piloting phases, scaling up only as your actual system utilization grows.

Despite its agility, OmniHealth Registry does not skimp on security. It features robust, out-of-the-box SOC 2 Type II compliance, end-to-end encryption, and sophisticated role-based access control. However, because it is a younger platform, it lacks some of the deep, pre-built legacy integrations that older platforms like CareDirectory Pro have spent a decade developing. If you are running an older, highly-customized on-premise EHR system, you may find yourself having to build custom middleware to connect to OmniHealth Registry's modern APIs.

Additionally, some CIOs expressed concern about the long-term roadmap stability of a younger SaaS vendor. While OmniHealth Registry is well-funded and growing rapidly, it doesn't yet have the multi-decade track record of some of its competitors. But for forward-thinking IT leaders who are willing to trade a bit of legacy stability for cutting-edge speed, flexibility, and cost savings, OmniHealth Registry is an incredibly compelling option.

Side-by-Side Comparison: The CIO Scorecard

To help you synthesize this data, we have compiled the core ratings and feedback from our CIO cohort into a side-by-side scorecard. This table rates each platform on a 1-10 scale across the key metrics that matter most to IT leadership.

[INSIDER NOTE]
While overall scores are important, pay close attention to the individual category ratings. A platform with a lower overall score might actually be the perfect fit for your organization if it scores exceptionally high in the specific area where you are currently experiencing the most operational pain.

Here is how the top 5 platforms stack up when compared across our core evaluation pillars:

CareDirectory Pro
- Interoperability: 9.2/10
- Data Accuracy/Automation: 9.7/10
- Security/Compliance: 9.8/10
- Developer Experience: 8.8/10
- Overall Score: 9.6/10
MedConnect Index
- Interoperability: 9.8/10
- Data Accuracy/Automation: 9.1/10
- Security/Compliance: 9.2/10
- Developer Experience: 9.6/10
- Overall Score: 9.3/10
HealthHub Finder
- Interoperability: 8.5/10
- Data Accuracy/Automation: 8.4/10
- Security/Compliance: 8.9/10
- Developer Experience: 8.6/10
- Overall Score: 8.9/10
ClinicianMap Enterprise
- Interoperability: 8.6/10
- Data Accuracy/Automation: 9.5/10
- Security/Compliance: 9.6/10
- Developer Experience: 8.0/10
- Overall Score: 8.7/10
OmniHealth Registry
- Interoperability: 9.0/10
- Data Accuracy/Automation: 8.2/10
- Security/Compliance: 8.8/10
- Developer Experience: 9.2/10
- Overall Score: 8.5/10

When analyzing this data, it becomes clear that there is no single "perfect" platform. Instead, there are highly specialized tools designed to solve specific operational challenges. Your choice will depend heavily on whether your organization is prioritizing back-end compliance, front-end patient acquisition, or rapid developer-driven innovation.

The Verdict: Choosing Your Next Healthcare Directory Platform

Selecting a healthcare SaaS directory platform is not a decision that should be made in an IT vacuum. It requires deep alignment between clinical operations, credentialing, marketing, billing, and compliance. I have seen too many organizations purchase a platform because the CIO loved the API documentation, only for the project to stall because the medical staff services team found the data entry workflows completely unusable.

Before you sign a contract with any of these vendors, you must conduct a thorough, honest assessment of your current data quality and operational readiness. If your internal provider data is currently a chaotic mess of duplicate records and outdated addresses, simply throwing a new SaaS platform at the problem won't solve it. You must commit to a rigorous data cleansing and governance initiative alongside the platform implementation.

To guide your decision-making process, we recommend following a structured evaluation and implementation framework:

Step 1: Map Your Data Ecosystem: Document every single system that currently ingests, stores, or displays provider data (EHR, billing, credentialing, marketing website, call center software).
Step 2: Define Your Primary Goal: Determine whether your immediate priority is regulatory compliance (No Surprises Act), patient acquisition (SEO and online booking), or operational efficiency (credentialing automation).
Step 3: Conduct a Developer Proof of Concept (PoC): Before committing to a full rollout, have your engineering team build a simple integration with the vendor's sandbox APIs to verify latency, documentation quality, and ease of use.
Step 4: Establish a Multi-Disciplinary Governance Committee: Form a dedicated team representing IT, credentialing, clinical operations, and marketing to oversee the implementation and ensure long-term data ownership.

Ultimately, the right platform is the one that fits seamlessly into your organizational culture and existing technology stack. If you are a massive, complex enterprise system with deep pockets and a low tolerance for compliance risk, CareDirectory Pro or ClinicianMap Enterprise are your best bets. If you are a digitally-native health system focused on open APIs and rapid innovation, MedConnect Index or OmniHealth Registry will serve you incredibly well. And if your primary focus is driving patient volume and delivering a world-class digital experience, HealthHub Finder is the clear winner.

Whichever path you choose, remember that a provider directory is not a "set-it-and-forget-it" project. It is a living, breathing asset that requires continuous care, clear governance, and a relentless focus on data integrity. Treat your directory platform with the strategic importance it deserves, and it will serve as the foundation for your organization’s digital health success for years to come.

Frequently Asked Questions (FAQs) From the IT Trenches

How do these platforms handle legacy EHR integrations?

This is the million-dollar question. The honest truth is that integration quality varies wildly depending on which legacy EHR you are running and how much customization you have done to your on-premise database schemas. Most modern SaaS directory platforms (like CareDirectory Pro and MedConnect Index) provide pre-built integration adapters for major EHRs like Epic and Oracle Health (Cerner). These adapters typically leverage HL7 v2 messages or FHIR APIs to sync provider data.

However, if you are running an older, highly-customized on-premise EHR or a niche specialty system, you should expect to write some custom integration middleware. In these scenarios, the SaaS platform will expose its data via RESTful APIs, and your internal IT team (or a system integrator) will need to build the pipeline to map that data into your EHR's proprietary database structure. Always insist on a thorough integration discovery phase during contract negotiations to avoid unexpected custom development costs.

What is the typical ROI timeline for a modern directory migration?

Based on our interviews with CIOs who have successfully navigated this transition, most organizations begin to see a measurable return on investment within 9 to 12 months post-implementation. The ROI manifests in three primary areas: administrative labor savings, reduced referral leakage, and the avoidance of regulatory compliance fines.

[INSIDER NOTE]
When calculating your ROI, don't just focus on soft savings like "improved administrative efficiency." Look at concrete metrics. Track the reduction in credentialing-related billing claim rejections, the decrease in patient-reported directory errors, and the drop in average call-handling times for your referral coordinators. These are the hard numbers that will make your CFO smile.

For example, by automating the provider data verification process against state licensing boards and CAQH, a mid-sized health system can easily save thousands of hours of manual administrative work annually. Additionally, by providing an accurate, easy-to-use search interface for referring physicians, you can significantly reduce out-of-network referral leakage, keeping high-value clinical revenue within your own system.

How do these platforms ensure data accuracy when importing from multiple messy sources?

The top-tier platforms utilize sophisticated "Data Orchestration and Cleansing Engines" to manage what we call the "source of truth hierarchy." When data is ingested from multiple conflicting sources (for example, if the billing system says Dr. Smith is at Suite A, but the credentialing system says she is at Suite B), the platform doesn't just overwrite the data. Instead, it applies pre-configured business rules to determine which source is most authoritative for that specific data field.

Furthermore, these platforms run continuous, automated validation loops in the background. They scrape state licensing portals, query the NPI registry, and cross-reference OIG exclusion lists to verify the accuracy of the data. If a discrepancy is found, the system flags the record for manual review by an administrator rather than publishing incorrect information to your live directory. This hybrid approach of automated algorithmic verification and human-in-the-loop governance is the only proven way to maintain high data accuracy over time.

Can these systems handle non-traditional provider roles, such as health coaches or virtual care coordinators?

Yes, but this is an area where you need to look very closely at the platform's database schema flexibility. Traditional directories were built around a rigid, physician-centric model (NPI, medical degree, state license). Modern healthcare delivery, however, relies on a diverse team of clinical and non-clinical professionals, including nurse practitioners, physician assistants, health coaches, social workers, and virtual care coordinators who may not have traditional NPIs or state-specific medical licenses.

Platforms like MedConnect Index and OmniHealth Registry excel in this area because they utilize highly flexible, graph-like database structures or customizable FHIR resource schemas. This allows you to define custom provider types, assign unique credentialing requirements to different roles, and map complex, non-traditional relationships (e.g., a health coach who supports multiple clinical teams across different states virtually). If your clinical model relies heavily on multidisciplinary care teams, make sure to test the platform's ability to handle these non-traditional profiles during your evaluation phase.

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